Alex Larente

I am a

About

I specialize in making customer support teams work better and faster with the help of AI and technology. I've got a background in Business and Customer Analytics, and I'm passionate about using my skills to improve service and boost revenue.

CS Revenue Operations Specialist & CRM Administator.

Empowering CS Teams for Exceptional Service and Streamlined Revenue Generation.

I implemented a new pipeline for lead generation that resulted in a 562% increase in referrals and a 295% increase in closed sales. I built a Zendesk to ProductBoard automation, saving over 200 hours of work annually, and reduced Zendesk paid licenses, saving over $40,000 in unnecessary costs. Additionally, I rebuilt the external Knowledge Center, set up a new theme, and implemented a revised SEO strategy, while also configuring new brand experiences with Zendesk for smaller products.